High Performance @ Email is unique among change programmes in that it employs a format and style that is welcomed by users. We know that uptake will be almost universal - which is essential for a company-wide activity.
High Performance @ Email employs a blend of audits, common protocols, new skills, a customisable software toolkit and a combination of on and off-line education to meet tangible change targets set by management.
50Fold customises the programme to suit the needs and culture of each client and ensures the programme complements existing change and technology initiatives.
In the first phase, through a unique, rigorous, non-intrusive audit of email use, content, behaviours and opinions, 50Fold will highlight the strengths and weaknesses of our clients existing email practices. Following the audit we will agree robust key performance indicators (KPIs) for System, Content and Risk.
To assess the individual and organisational climate towards email we will also conduct a climate survey of email users using a tailored and proprietary programme. This provides quantitative and qualitative data to measure how individuals think and feel about email at work.
In the second phase, through an innovative blend of workshops, e-learning and productivity improving software, 50Fold will put in place new processes and help create new and sustainable behaviours. We will customise the programme to suit the needs of our clients diverse range of employees.
Finally, we will audit again and calculate the improvements in performance and the quantifiable benefits to clients. 50Fold will also leave clients with a management toolkit to sustain and increase the benefits.
Clients get the following benefits:
a) Improved direction: creating a common understanding and acceptance of priorities by ensuring crisp, clear and action oriented emails.
b) Sharper focus: Maintaining attention and focus on key tasks.
c) Increased control: Ensuring and raising a common standard of performance with consistent protocols.
d) Greater clarity of communication and decisiveness: Improving email effectiveness enabling quicker, more effective decision making.
e) Improved discretion: Mitigating the substantial legal and financial risks from ‘damaging behaviours'.
f) Reduced cost of managing, storing and retrieving email on an individual and organisational level.
g) Near universal take up, with a focus on everything ‘making sense' to the user, the programme is not coercive and has near universal take up.
